How can I Request a Quote?

All our products are available to be added to a quote. Simply click the “add to quote” button on the product page and you can start building your quote. Sizes, quantity, and finish can all be customized. Once your quote is submitted, one of our dedicated salespeople will immediately reach out to you with custom pricing and availability and answer any questions you may have.

Building a quote is our preferred method of providing our very best customer service. Since our products are complicated and come with a variety of options, our experts will be able to guide you through the process to make sure you have everything you need to get your job done right.

Submitting a quote or filling out our contact us page is usually the fastest way to get you the information you need, but you can also call us directly at 1 (800) 586-4787.

Do I have to create an account to place an order?

No. You may choose to check out as a guest, without creating an account.

However, you will not have online access to your order history, returns, quotes, saved addresses, or other online account services that can significantly improve your online experience.

I need rush or overnight shipping, is this available?

Yes. Normal orders will usually ship within 3-5 business days. If you need rush shipping, please create a quote, and contact us directly. We can provide a custom order confirmation with a faster shipping rate and for in-stock products we can usually ship on the next business day.

I want to make a large bulk order; do you have different pricing levels?

Please submit a quote with everything you need. One of our expert salespeople will contact you directly and provide you with custom pricing and availability and answer any other questions you may have.

Why Did My Payment Transaction Fail?

By far, the most common reason that a credit card transaction fails is that the Billing Address - especially the Zip Code - does not match what is on file with the bank that issued your credit card.

Your credit card will not go through if the zip code that you provide on the payment screen of the checkout does not match the zip code that is on your credit card statement.

If your billing address is different than your shipping address, you must uncheck the box on the payment entry screen that says, "My billing and shipping address are the same" and then enter the address information that appears on your credit card statement in the fields that appear.

Another reason that your payment transaction might fail is if there is a daily spending limit on your card and your purchase is greater than that limit. In this case, you would have to contact the bank that issued your card (number should be located on the back of your card) and ask them to remove the limit.

I already have Terms with Unistrut Midwest, can I shop online and pay using those terms?

No, not currently. If you have an existing account with us set up with terms, you can create and submit a quote to us. We will contact you directly with custom pricing and availability.

Can I use my own shipping account to avoid paying for shipping during checkout?

No. If you prefer to use your own shipping account, please create, and submit a quote with your shipping account number and we will contact you with confirmation. We can only accept UPS ground account numbers at this time.

Can I Apply for Credit?

Yes. Whether you already have a business account and currently pay by credit card or would like to set up a new business account, we can accommodate your needs.

Please contact us for a credit application, the process usually takes around 1-3 business days.

I'm tax exempt, how do I get taxes removed from my online order before paying?

Please create a custom quote for your order and submit it to us along with your tax-exempt form. Once approved an order confirmation will be sent to you. If you would like to create a business account, please request a credit application as well.

I added an item to my cart and the price shows as $0.00 - can I still buy it?

We will not honor any "purchases" that include free items. Occasionally, the module we use to hide pricing, on items that a quote needs to be requested for, malfunctions and the "Add to Cart" button remains on the page, allowing customers to add it to their cart.

If this occurs, we will ship only the items that have been paid for and treat the zero-dollar item(s) as a request for quote. We do not have any free products on our site.

We apologize for any inconvenience this may cause.

All items with a price of $0.00 are "Request a Quote" only.

How Much Will Tax and Shipping Be?

Our site uses third party tax software to accurately configure your tax rate during the checkout process.

Our site is also tied to our small package UPS ground account, so that an accurate shipping/freight rate is also calculated during the checkout process.

If you click the checkout button, and then provide all your shipping information, shipping rates will appear. Once you select the desired rate and click "next" a detailed summary of your order, including tax and shipping will appear on the payment entry screen.

These rates are provided prior to payment, so you can be 100% certain of what you will be charged, should you desire to complete your online order.

Do You Ship Internationally?

We do not ship internationally through our e-commerce website.

However, please feel free to submit a custom quote and one of our expert salespeople will be able to provide custom pricing and availability, along with international shipping options.