Terms and Conditions

 

 

Secure Payment:

Your credit card payment is submitted with HTTPS security: Hyper Text Transfer Protocol Secure (HTTPS) allows encrypted ecommerce transactions.

Your credit card payment is processed through Converge Payment Gateway, which provides the complex infrastructure and security necessary to ensure fast, reliable, and secure transmission of transaction data.

Privacy:

Your privacy is very important to us. Unistrut Midwest will not sell any personal information that is provided to us.

Tax:

Applicable tax will be added to any orders placed through our website.  If you have placed an order and are tax exempt, we will refund the tax amount after your tax-exempt form has been received.  Please contact us at onlinesales@unistrut.biz with a copy of your tax-exempt form.  If you are also interested in applying for credit, please let us know and we’ll send you a credit application form. 

Order Cancellation:

Order Cancellation: You may cancel your order, prior to shipment, by calling and speaking with a customer service representative; please be sure to have your order number on hand. No fee will be charged for the cancellation, and a refund will be issued for the full amount of the order. If your order has already shipped, your order will need to go through the returns process (please see below).

Returns:

No returns will be accepted without prior authorization, or without a return goods authorization number and copy of your original order.  Returned Items are subject to a restocking fee of up to 25%. Customer is responsible for all shipping charges.  Refunds will not be granted until goods have been returned and inspected for damages.

Shipping Policy:

Quick order turnaround is important to us; we strive to ship all orders of in-stock items, within 1-3 business days.  Non-stock materials are placed on order within 24hrs of receipt of order and shipped directly from our supplier, when possible.  If there are any problems with order fulfillment, or expedited order fulfillment, our customer service staff will contact you and work with you to resolve the issue.

Freight Shipments:

Freight prices do not include any additional services, such as lift-gate service, job site delivery, or military base delivery; the addition of these services will be at the expense of the customer. Please provide accurate contact information and instructions for your point of delivery; Unistrut Midwest is not responsible for charges incurred due to failed delivery attempt and subsequent redelivery.

Customer will still be responsible for any shipping charges incurred after delivery of goods is refused and return of goods may be subject to a restocking fee of up to 25%.

Freight Damage/Shortage:

In the event of any shipping damages or shortages, written notes must be made on the delivery receipt with the truck driver, and Unistrut Midwest must be notified of any issues, and provided with a copy of the delivery receipt, within 1 business day. Failure to follow this procedure may result in our inability to negotiate reimbursement for or replacement of the item(s).

These terms and conditions are subject to change without further notice.